Frequently Asked Questions
Got questions? We’ve got answers (and maybe a little sass). Whether you’re wondering how our candles work their magic or where your order is hiding, this is your go-to spot. We’re a small but fierce team at Texz Talk, obsessed with turning your bookish dreams into candle-lit reality. Can’t find what you need? Don’t be shy—drop us a line and we’ll spill the tea!
1. What makes Texz Talk candles different from regular scented candles?
We’re a small, passionate business creating candles inspired by the moods and vibes of your favorite books—turning reading into a full sensory escape you can light up.
​
2. Are your candles made with natural or eco-friendly ingredients?
Yes! We use natural soy wax and carefully chosen fragrance oils to give you a clean, cozy, and long-lasting burn.
​
3. How long do your candles typically burn?
Our candles burn for about 30 hours—enough time to get completely lost in your next read.
​
5. Do you ship internationally?
At the moment, we only ship within New Zealand, but expanding internationally is on our roadmap!
​
6. How long will it take to receive my order?
Orders usually ship within 3-5 business days. Delivery time depends on where you are in New Zealand.
​​
7. How do I care for my candle to get the best burn?
Trim the wick to ¼ inch before lighting and let the wax melt across the surface each time to avoid tunneling.
​
8. Do you offer discounts or loyalty programs?
We’re a small business with big dreams, but we don’t offer discounts or loyalty programs just yet. Stay tuned as we grow!
​
9. Can I join the Texz Talk book-loving community?
Absolutely! Follow us on social media and subscribe to our newsletter to connect with fellow book lovers and stay in the loop.
​
10. Are your candles cruelty-free and vegan?
Yes! All our candles are cruelty-free and made with vegan-friendly ingredients.